PRIVACY POLICY
READ CAREFULLY
Last updated: 28 October 2026
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WHO WE ARE
This website, goldwhip.com (the "Site", and "we", "us", "our"), is operated by an independent wholesale distributor of catering and industrial gas products. This policy explains what personal information we collect when you visit or buy through this Site, how we use it, who we share it with, and the choices and rights you have. GoldWhip® is a registered trademark of its respective owner; we are an independent distributor and do not own or manufacture the brand.
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INFORMATION WE COLLECT
Information you give us — name and business name, email address, phone number, billing and shipping address, order and payment details, business/eligibility verification information, and anything you include in messages to us.
Information we collect automatically — IP address, device and browser type, pages viewed, referring pages, and similar usage data, collected through cookies and similar technologies (see the Cookies section below).
Information from third parties — from payment processors, shipping carriers, and business/age-eligibility verification providers, to the extent needed to complete and protect your order.
We do not intentionally collect sensitive personal information as defined under applicable US state laws (such as government identifiers, precise geolocation, health, or biometric data), other than the payment and account details you provide to complete an order, which we handle only for that purpose.
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HOW WE USE YOUR INFORMATION
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To process, fulfil, and deliver your orders and manage your account.
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To verify eligibility to purchase and to comply with applicable law and our own policies.
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To provide customer support and respond to your enquiries.
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To detect, prevent, and investigate fraud, abuse, and security incidents.
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To operate, maintain, and improve the Site.
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To send service messages, and — only with your consent where the law requires it — marketing messages, which you can opt out of at any time.
To the extent any such framework applies to you, our legal bases for processing are performance of a contract, our legitimate business interests, your consent, and compliance with legal obligations.
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ELIGIBILITY
Our products are intended for business and wholesale customers who meet the legal age and eligibility requirements that apply in their own jurisdiction. You are responsible for ensuring you are permitted to buy and use the products where you are.
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COOKIES, ANALYTICS, AND DO NOT TRACK
We use cookies that are strictly necessary to run the Site and remember your session; analytics cookies to understand how the Site is used; and, where applicable, marketing cookies. You can control or delete cookies through your browser settings; blocking strictly-necessary cookies may stop parts of the Site working. Some browsers send a "Do Not Track" (DNT) signal; there is no common industry standard for responding to DNT signals, and the Site does not currently respond to them.
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WHO WE SHARE YOUR INFORMATION WITH
We share personal information only as needed, and with these categories of recipients:
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Service providers and processors who work on our behalf — hosting, payment processing, shipping and logistics, analytics, customer support, and business/age verification — under contracts that require them to protect it and use it only for the services they provide to us.
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Legal and regulatory recipients, where we are required to disclose by law, or to establish, exercise, or defend legal claims, or to protect the rights, safety, and property of the Site, our customers, or others.
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A successor entity, in the event of a merger, acquisition, financing, or sale of assets.
We do not sell your personal information for monetary consideration, and we do not share it with third parties for cross-context behavioural advertising.
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THIRD-PARTY LINKS
The Site may link to third-party sites and services we do not control. Their privacy practices are their own; please read their policies.
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HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only as long as needed for the purposes in this policy and to meet legal, tax, and accounting obligations — generally several years for order, payment, and tax records — then delete or anonymise it. Marketing contact data is kept until you opt out, and website and analytics logs are kept for a limited period.
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HOW WE PROTECT YOUR INFORMATION
We use appropriate technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
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WHERE YOUR INFORMATION IS PROCESSED
This Site is intended for customers in the United States, and we process personal information there. If you access the Site from outside the United States, please be aware your information will be transferred to and processed in the US, which may have different data-protection laws than your own country.
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YOUR CALIFORNIA AND OTHER STATE PRIVACY RIGHTS
Depending on where you live, you may have the right to: know the categories and specific pieces of personal information we have collected and the purposes for it; access or receive a copy of it; correct inaccurate information; delete it; and opt out of any "sale" or "sharing" of personal information and of targeted advertising — and the right not to be discriminated against for exercising these rights. California residents have these rights under the CCPA/CPRA; residents of other US states with privacy laws have comparable rights. To make a request, see the Contact section below. We will verify your identity before responding, within the time the law allows, and you may use an authorised agent where the law permits.
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CONTACT US AND HOW TO MAKE A REQUEST
You can reach us, and submit a privacy rights request, by email at info@goldwhip.com. We will acknowledge your request and respond within the time the law allows, after verifying your identity.
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CHANGES TO THIS POLICY
We may update this policy from time to time. We will post the updated version here and update the "Last updated" date above. For material changes, we will give additional notice before they take effect by posting a notice on the Site.