We will triage the issue with you and assure the correct person is alerted, whether it be a fulfilment/logistics issue or a product defect.

Our website has a host of resources to assist with the most common issues. See our FAQs and Knowledge Center

To process returns and refunds we will require evidence of the defects/issues as this will allow us to improve on forward process and avoid future issues.

Please ensure to include video/photographic evidence in your feedback - it is unlikely we can facilitate without this.

Together we will then work on rectifying the issue, whether that's replacing stock or issuing a refund we'll ensure that if the fault lies with GoldWhip, the customer is compensated.