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We will triage the issue with you and assure the correct person is alerted, whether it be a fulfilment/logistics issue or a product defect.

Our website has a host of resources to assist with the most common issues. See our FAQs and Knowledge Center

To process returns and refunds we will require evidence of the defects/issues as this will allow us to improve on forward process and avoid future issues.

Please ensure to include video/photographic evidence in your feedback - it is unlikely we can facilitate without this.

Together we will then work on rectifying the issue, whether that's replacing stock or issuing a refund we'll ensure that if the fault lies with GoldWhip, the customer is compensated.


Here at GoldWhip we pride ourselves on quality and anything short of perfection isn't acceptable. This pursuit for perfection can at time lead to disappointment when things don't reach our high standards.

If any issue occurs, please do reach out to us and our customer services team to help and resolve it.

Have a defective or faulty product?

Complete our product Product Issue Form and our team will be notified. 

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